Refund & Cancellation Policy

C2A Defense Strategies ("we," "us," or "our") provides professional training courses, consulting engagements, and digital resources to government, defense, and technology organizations. This policy outlines our refund and cancellation terms for all products and services.

Self-paced courses are delivered electronically and access is granted immediately upon payment confirmation.

All self-paced course sales are final. We do not offer refunds once course access has been granted or course materials have been downloaded.

Exceptions will be considered only in the following circumstances:

• You were charged but never received access to the course
• Course materials are corrupted, incomplete, or non-functional
• You were charged more than once for the same course

To request an exception, contact us at info@c2adefense.com within 7 days of purchase with your order number and a description of the issue.

For instructor-led live training sessions, the following cancellation terms apply:

• 14+ days before training: Full refund or credit toward a future session
• 7–13 days before training: 50% refund or full credit toward a future session
• Less than 7 days before training: No refund; credit may be issued at our discretion
• No-show: No refund or credit

Rescheduling requests made 7 or more days in advance will be accommodated at no charge, subject to availability. Contact us at info@c2adefense.com to initiate a cancellation or reschedule.

Custom training engagements are governed by the terms outlined in the signed Statement of Work (SOW) or service agreement. In the absence of a signed agreement, the following default terms apply:

• Cancellations made 30+ days before the engagement: Full refund of any deposit paid
• Cancellations made 15–29 days before: 50% of the total engagement fee is non-refundable
• Cancellations made less than 15 days before: Full engagement fee is non-refundable

Consulting retainers and project-based engagements are governed by the terms of the executed service agreement. Fees for work already performed are non-refundable. Unused retainer hours may be credited toward future engagements at our discretion.

In the event that C2A Defense Strategies must cancel or reschedule a training session or engagement, affected participants will receive a full refund or the option to reschedule at no additional cost. We will provide as much advance notice as possible.

All refund and cancellation requests must be submitted in writing to info@c2adefense.com. Please include your name, organization, order or engagement reference number, and the reason for your request. We aim to respond within 2 business days.

Questions about this policy? Contact us at info@c2adefense.com.