Frequently Asked Questions

After completing your purchase you'll receive an email with a download link or access URL. For prompt packs and ebooks purchased via PayPal, the access link is also shown on the confirmation screen. If you purchased through the shop checkout, check your email for a delivery message from us.

Download links are active for 30 days from the date of purchase. If your link expires, contact us and we'll resend it at no charge.

Ebooks are delivered as PDF files. Prompt packs are delivered as a hosted web page you can access from any browser — no app or software required. Workbooks and guides are PDF format unless otherwise noted on the product page.

Yes. PDFs can be downloaded and saved to any device. Prompt pack access URLs work on any browser — desktop, tablet, or mobile.

We accept all major credit and debit cards, PayPal, and PayPal Pay Later where available. Payment is processed securely through PayPal or GoDaddy Payments depending on the product.

Yes. We do not store your card details. All transactions are processed through PCI-compliant payment processors (PayPal and GoDaddy Payments). Your financial information never touches our servers.

Check your spam or junk folder first. If it's not there, contact us at the email on our contact page with your name and the product you purchased — we'll locate your order and resend your access details.

Because digital products are delivered instantly and cannot be returned, all sales are final. If you experience a technical issue accessing your purchase, contact us within 7 days and we will resolve it or issue a credit.

Print-on-demand merchandise (apparel, accessories) is made to order. We accept returns or exchanges for items that arrive damaged or with a manufacturing defect. Contact us within 14 days of delivery with a photo of the issue.

We handle exchanges on a case-by-case basis. Reach out to us and we'll do our best to find a solution that works for you.

Physical merchandise is printed and shipped on demand. Standard production time is 3–5 business days, plus shipping. Domestic US orders typically arrive within 7–12 business days. International orders may take longer depending on destination.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.

Once your order ships, you'll receive a tracking number by email. Use that number on the carrier's website to follow your shipment.

All digital products are sold under a personal-use license. You may use them for your own professional development, internal team use, or personal projects. Reselling, redistributing, or repackaging the content as your own product is not permitted.

Yes. If you'd like to purchase access for a team, department, or organization, contact us for custom pricing. We offer volume discounts for groups of 5 or more.

Personal-use licenses cover one individual. If a colleague wants access, please direct them to purchase their own copy. For team access, see our bulk licensing option above.

Yes. We create custom prompt packs, workbooks, guides, and training materials for organizations. Contact us with your goals and we'll put together a proposal.

Yes. We offer 1:1 coaching, group workshops, and corporate training engagements. Visit our Services page or contact us directly to discuss your needs and availability.