Communication Mistakes That Cost Companies Millions

Five failures of message, handoff, and escalation — what each one cost, why it happened, and how to keep it from happening to you.

Communication failure rarely appears on a ledger under its own name. It arrives as remediation, settlement, write-down, purchase-price adjustment. This book takes five cases from the public record — a mission board's findings, a regulator's ruling on a comma, a federal judge's decision, an SEC order, an oil major's own accounts — and traces each nine-figure loss back to the sentence that caused it.

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The five cases

Built as a diagnostic

Every chapter follows one shape: the mistake stated plainly, what it cost, the case, the root cause beneath it, and four controls you can install this quarter.

The standing checklist

Twenty controls on a single printable page, scored in, partial, or absent. Review it quarterly with your leadership team.

No illustrative numbers

Every figure is the one reported by the responsible organization, its regulator, or the court of record, cited chapter by chapter.

Carrie Yun Arredondo

Founder & Chief Executive Officer
The NextRep  |  C2A Defense Strategies

Carrie Yun Arredondo advises leadership teams on the communication systems that carry consequential decisions — handoffs, escalation paths, approval chains, and the voice an organization uses when something has gone wrong.

Her work begins from a single premise: that most expensive failures are not failures of judgement but failures of transmission — and that transmission is a system a leader can design.